Privacy Policy

AF Timber Flooring (ABN 32693997428) takes your privacy seriously. This page explains what information we collect, why, and how we keep it safe. It’s written in plain language — if anything is unclear, please get in touch.

Who we are

AF Timber Flooring is a sole-trader business owned and operated by Gabriele Alzani. We service Maribyrnong and greater Melbourne. You can contact us anytime at 0410 330 026 or aftimberflooring@gmail.com.

What we collect

When you contact us through this website or by phone, we may collect:

• Your name
• Your phone number
• Your email address
• The suburb where the work is needed
• Details about the job you’re enquiring about

That’s it. We don’t collect anything we don’t need in order to give you a quote or carry out the work.

How we use it

We use the information you give us to:

• Respond to your enquiry
• Provide quotes and estimates
• Schedule and complete the work you’ve engaged us for
• Send you follow-up communications about your job (e.g. invoices, reminders)

We do not sell your information, share it with other businesses for marketing, or use it for any purpose unrelated to the work you’ve asked us to do.

How we store it

Information you submit through the website contact form is delivered by email and stored in Gmail (Google’s email service). Phone enquiries and quote details are recorded in our diary and on our phone. We take reasonable steps to protect your information from misuse, loss, or unauthorised access.

Cookies and analytics

Our website may use basic cookies that are required for it to function correctly. We may also use Google Analytics to understand how visitors use the site. These tools collect anonymous information like which pages were visited and roughly where in the world the visitor came from. They don’t identify you personally.

Your rights

You can ask us at any time to:

• See what information we have about you
• Correct any information that’s wrong
• Delete your information from our records (subject to any legal requirement to keep certain records, such as tax invoices)

Just call or email us using the contact details above.

Changes to this policy

If we update this policy, we’ll change the “Last updated” date at the top. The current version is always the one shown on this page.

Questions or concerns

If you’re unhappy with how we’ve handled your information, please contact us first — we’ll do our best to resolve it. You can also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.